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FAQs

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Frequently Asked Questions

1. What kinds of services do you provide for seniors?

Our senior services are designed to support daily living with dignity and ease. Depending on the membership tier, services may include:

  • Yard clean‑up and light outdoor care

  • Transportation assistance for errands, appointments, or social visits

  • Housekeeping support to keep the home safe and comfortable

  • Monthly continuity of care check‑ins to ensure ongoing wellness and peace of mind

2. How do I know which tier is right for me or my loved one?

We start with a free 15‑minute discovery call to learn about your needs, routines, and goals. From there, we’ll recommend the membership tier that provides the right balance of support.

3. How do I sign up?

Click the “Start My Membership” button under your chosen tier. You’ll be guided to our secure Avortex Client Portal (powered by SimplePractice) to complete enrollment, schedule your first service, and set up your ongoing care plan.

4. Is the client portal safe and easy to use?

Yes. The portal is HIPAA‑compliant, mobile‑friendly, and designed for simplicity. Seniors and family members can log in to view schedules, receive updates, and communicate with our team. We also provide step‑by‑step instructions for anyone who needs extra guidance.

5. Can family members be involved in the process?

Absolutely. With your permission, family members or caregivers can join check‑ins, receive updates, or help manage scheduling through the portal. We believe in family‑centered, dignity‑first care.

6. What if I need to pause or adjust my membership?

Memberships are flexible. You can pause or adjust your plan as needs change. We’ll work with you to make sure the transition feels smooth and respectful.

7. What makes Avortex different from other senior services?

We combine practical daily support (like yard care, transportation, and housekeeping) with continuity of care check‑ins that ensure nothing falls through the cracks. Every touchpoint is designed to feel safe, clear, and empowering—because we don’t just provide services, we build ecosystems of care.